Who can I contact if I suspect my account data has been misused?

Contact our support team immediately through live chat or email support@hiwingame.xyz. We investigate all security concerns and notify you of findings within 48 hours.

What should I do if I receive a suspicious email claiming to be from hiwingame?

Do not click links or provide information. Forward the email to support@hiwingame.xyz with 'PHISHING' in the subject line. Real hiwingame emails come from @hiwingame.xyz addresses only.

Reference

How We Protect Your Account and Payment Information

When you open an account on hiwingame and deposit through DANA, OVO, GoPay or QRIS, your personal data and payment details are encrypted and stored securely.

Data encrypted at rest and in transitLocal law compliance for Indonesia regionsDirect contact for data requests

Explore the Lobby Read FAQ

What Information We Collect and How We Use It

hiwingame Service availability depends on jurisdiction. Users are responsible for checking local law before access.

hiwingame collects account information — your name, email, phone number and identity verification details — when you register. Payment data linked to DANA, OVO, GoPay and QRIS deposits is processed through secure payment gateways and not stored on our servers. We use this information to verify

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your account, process deposits and withdrawals, detect fraud, and communicate withdrawal status or account updates. We do not sell your data to third parties. Access and eligibility for certain features depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact Us About Your Privacy

If you want to review your personal data, request deletion, or have questions about how we handle your information, our support team is here. You can contact us through live chat, email, or the account settings menu where you'll find privacy request forms. Players in Surabaya, Bandung and across Indonesia can reach us in English seven days a week.

Team online

Live Chat

Open the chat widget in the lobby and select 'Account & Privacy' to speak with a team member about your data, deletion requests or account access.

Email Support

Send privacy inquiries to [email protected] with your account email and request type; we respond within 48 hours.

Account Settings

Go to Settings > Privacy & Data in your account to view collected information, download your data or submit a formal request.

SECURITY DETAILS

How We Keep Your Data Safe and Your Rights Protected

Your account security is built on encrypted passwords, two-factor authentication options and regular security audits.

Encryption & Storage

Personal data is encrypted using industry-standard TLS 1.2 protocols. Backups are stored separately and access is logged.

Payment Security

DANA, OVO, GoPay and QRIS transactions are processed by PCI-DSS certified gateways; card details are tokenized and never stored.

Data Retention

Account data is kept for the duration of your membership plus seven years for tax and anti-fraud compliance, then securely deleted.

Your Access Rights

You can view, download or request correction of your personal data from Settings > Privacy & Data at any time.

Deletion Requests

Submit a formal data deletion request through live chat or email; we confirm completion within 30 days where local law permits.

Cookie Choices

We use essential cookies for login and optional analytics cookies. Manage your cookie preferences in Settings > Privacy without affecting core account functions.

Questions About Your Privacy on hiwingame

Read answers to the privacy questions we hear most often from players — about data access, deletion, payment security and how to contact us.

When you close your account, your personal data is retained for seven years for tax and fraud prevention, then securely deleted. You can request early deletion through live chat; we'll confirm within 30 days where local law permits.

Payment details from DANA, OVO, GoPay and QRIS are processed by certified payment gateways and never stored on hiwingame servers. We only retain a transaction reference linked to your account.

Yes. Go to Settings > Privacy & Data and select 'Download My Data' to receive a complete record of information we hold in a machine-readable format within 14 days.

Contact our support team immediately through live chat or email [email protected]. We investigate all security concerns and notify you of findings within 48 hours.

We do not sell your personal data. We share only essential information with payment processors, fraud prevention services and legal authorities where local law requires it.

We review our privacy policy annually and update it when regulations or our practices change. You'll see the 'Last Updated' date at the bottom of this page; we notify you of material changes via email.

Do not click links or provide information. Forward the email to [email protected] with 'PHISHING' in the subject line. Real hiwingame emails come from @hiwingame.xyz addresses only.

How We Protect Your Account and Payment Information

Contact Us About Your Privacy

Live Chat

Email Support

Account Settings

How We Keep Your Data Safe and Your Rights Protected

Encryption & Storage

Payment Security

Data Retention

Your Access Rights

Deletion Requests

Cookie Choices

Questions About Your Privacy on hiwingame

01 What happens to my personal data if I close my account?

02 How is my DANA, OVO, GoPay or QRIS payment information stored?

03 Can I download a copy of my personal data?

04 Who can I contact if I suspect my account data has been misused?

05 Does hiwingame share my data with third parties?

06 How often do you update this privacy policy?

07 What should I do if I receive a suspicious email claiming to be from hiwingame?

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